Terms & Conditions: Holiday Bookings

This is the user agreement which governs your use of this website and the purchase by you of the services and products we provide. Please read these conditions carefully before using the 7 Spain website. By using the 7 Spain website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future 7 Spain service, you will also be subject to the guidelines and conditions applicable to that service.

Please read these terms and conditions carefully, in conjunction with the User Agreement section as they apply to all the holiday/vacation, properties and related services described in this web site and form part of the contract between us.

B.- Holiday Bookings

This section deals with conditions relating to holiday/vacation bookings, accommodation/property rental and holiday-related products and services purchased by you to 7 Spain.

In these conditions, "you", "your" and "Party Leader" means the first named person on the booking form. "We", "our" and "'us" means 7 Spain. A "package" or "holiday package" means a combination of accommodation, golf, car hire and/or welcome & meet service.

These conditions together with "your information" shown in the booking form are the basis of your contract with us. We believe them to be fair and reasonable but if you have any doubt or concern about the terms and conditions do not hesitate to contact our customer service; we will be pleased to assist you.

Agreement between customer and 7 Spain

This Web site is offered to you, the customer, by 7 Spain S.L. conditioned on your acceptance without modification of all terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.

You have read the 7 Spain User Agreement section, the terms of which are incorporated herein, and agree that the terms of User Agreement section are reasonable. By using this site, you signify your assent to all these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use this Web site.

Your Booking

The Party Leader must be at least 18 years of age that he/she is a member of the party in the holiday booking. The Party Leader certifies that he or she is authorised to accept all terms and conditions on behalf of all persons mentioned in the booking form and/or staying in the property, including those substituted or added at a later date by an agreed amendment of the booking.

All correspondence and documents are sent to the Party Leader who is responsible to us for all payments in respect of the booking and for ensuring that members of the party are kept informed of details affecting their arrangements.

A contract between you, the Party Leader, and us will come into existence when you have paid a deposit (or full payment) and we accept your booking by issuing our confirmation (your first confirmation e-mail will just be an acknowledgment of order). On receipt of payment on the booking, we will send confirmation of your holiday arrangements to you.

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other clients or local community or is threatening or abusive towards our staff or agents, on the telephone, in writing or in person. In such circumstances no refunds or compensation will be paid to you.

Throughout your booking with 7 Spain you accept full liability for any damage or loss caused by you or any member of your group.

A passport is necessary to travel to Spain from non-European countries. A pre-arranged entry visa may be required traveling from certain countries; 7 Spain accepts no responsibility for visa requirements, and advises all travellers to ensure that the requisite documents are in place prior to travel.

Payment and Deposit

A deposit must be paid at the time of booking to secure a booking. We may also be required to ask for additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.

Once you have received the booking form, with all the details of items and services to be provided, a deposit is required as a guarantee to confirm your booking. Bookings made less than 8 weeks before your date of arrival must be paid in full at the time of booking.

The minimum deposit for holiday bookings is 25% of the total package value, and a minimum of £50 per person. The balance of your booking must be paid no later than 8 weeks before the date your contracted break is due to commence. In some cases bookings may require full payment more than 8 weeks in advance of your holiday, however this will be clearly advised to you at the time of booking.

If all payments due are not paid in full and on time, we reserve the right to treat your booking as cancelled by you, retain any deposits held and require you to pay the cancellation charges as specified in clause 'Cancelation'.

As we tailor each service/product to suit individual requirements, deposits in excess of the above may be required for selected holidays, properties, products or services. Such conditions will be advised to you at the time of booking. For specific services where it is necessary to secure with full payment at the time of booking, which are non-refundable in the event of cancellation, and when other conditions may also apply. These will be advised at the time of booking and will form part of this contract.

Full payment for flights is required at the time of booking.

Price & Special Offers

All prices quoted by 7 Spain are per person and based on twin/double occupancy. Single rooms are available at most of the hotels however they often carry a supplement. We reserve the right to increase the price of any golf holiday advertised on our website. Rounds of golf included in all our golf holidays are deemed as complimentary.

Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice. If there should be any decrease in cost to us by more than 5% then we will refund the difference.

Please note that Special Offers are subject to availability as well as specific booking and travel periods. Due to the nature of these offers vouchers can not be redeemed against these.

Booking Confirmation

On receipt of your payment, we will email confirmation of your booking with 7 Spain. The confirmation will clearly state the balance to be paid and the date by which it is due.

Please check the confirmation carefully to make sure that all your booking details are all correct. Contact your booking agent if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes.

7 Spain reserves the right to make changes to and correct errors after bookings have been confirmed.

Our Description

The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.

Your Holiday Accommodation

This is reserved exclusively for the people named on the confirmation/invoice and no other persons whatsoever are permitted to stay there unless this has been agreed with us in writing and appropriate payments made.

The number of persons (including infants) occupying the room/property may not exceed the maximum number of persons mentioned on the booking form and this is the contractual number which is not to be exceeded at anytime. Local communities expect certain standards of behaviour; clients are required to observe them. We regret that tents and caravans are not allowed in any of our properties.

You must vacate the property during the morning on the day of departure to enable cleaning and preparation to be completed prior to the arrival of new guests. This is normally 10.00 a.m. and your arrival at the property should be from 16.00 onwards, but the exact timing will be shown on your holiday voucher.

Additional optional facilities are available at some rooms/properties, e.g. satellite or cable TV, pool heating, telephone, etc, and for which a supplement may be payable. Special requests are also often made to us. Where requested in advance and in writing, we will endeavour to provide the additional service(s) or special request(s), but as these are outside of our control, we regret we cannot guarantee to do so. Failure to make provision of any such services will not be a breach of contract on our part and our maximum liability will be a refund of any supplement paid.

The Party Leader will take good care of the room/property and will leave it in the same condition of cleanliness and of repair as found upon arrival. The Party Leader will also permit the owner, his representatives, or agents access to the property in order to carry urgent maintenance. The necessity of that maintenance is up to the owner or his agent, to decide.

Should you or any member of your party be responsible for any breakages, loss or damage of any item at the room/property or property itself during your stay, a charge will be made locally to cover the cost of replacement or repair.

Damages to the room/property or its contents will be assessed during the departure time and agreed to by the supplier, his agent or representative and the Party Leader. All parties involved should sign this assessment. The omission due to whatever circumstance of effectuating this assessment does not liberate the Party Leader from this responsibility.

The Party Leader agrees to pay for any telephone calls, damage, loss and/or breakage to the property occupied, including such damages (if any) which may only be discovered after departure, caused or arising during your stay up to the full rebuilding or replacement cost.

A refundable deposit against breakage, damage, telephone charges and miscellaneous incidentals may be required for selected hotels/properties and that we are authorised to apply a charge in the event of damages. Such conditions will be advised to you at the time of booking.

Insurance

You are responsible for arranging and obtaining appropriate travel insurance. 7 Spain strongly recommends you undertake golf travel insurance.

Some insurance companies may consider the game of golf as a dangerous sport and you should mention your participation when obtaining a quotation. You should also ensure that your golf equipment is covered in the policy.

If You Change Your Holiday

If you need to change your holiday arrangements, we will do our best to help but we must first receive a written request from the Party Leader to do so. Because we tailor each holiday to suit individual client's requirements it is not always possible to make changes; so please let us know as soon as possible.

The alteration becomes effective when we have given you written confirmation of this and is subject to a charge of 50€ (£30 for sterling pound payments) each time a change takes place, plus any costs or charges incurred or imposed by any of our suppliers.

Any revised holiday arrangements must be taken during the same season as those originally booked. Except as detailed in the next paragraph, no change can be made within eight weeks of departure. Any such change will be treated as a cancellation and will incur cancellation charges as set out in clause 'Cancelation'.

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than 21 days before departure and the arrangements remain exactly the same as the original booking.

Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers, including transportation companies must be paid before the transfer can be effected.

If you wish to make any changes to the booked arrangements whilst on holiday, for example, upgrading your car hire, changing accommodation, duration etc, all such requests will be subject to availability and any extra costs, including cancellation charges, must be met by you and paid locally.

As this alters the basis of your booking contract it is essential such changes are arranged through us in writing, either with our local representative/agent, area office or, if this is not possible, our head office.

If You Cancel Your Holiday

If you wish to cancel the booking or part of it, this must be done in writing by recorded delivery or fax and signed by the Party Leader.

Cancellation will become effective from the date it is received in writing at our office. All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total holiday price (or the total cost of the services being cancelled in the event of part cancellation) inclusive of all extras except for holiday insurance premiums and amendment charges, which are not refundable.

Cancellation charge will be a % of total holiday cost depending on the period before scheduled departure when your cancellation notification is received:

Cancellation Received	Cancellation Charge
More than 56 days	Deposit only*
55 to 43 days	60 %
42 to 29 days	80 %
28 to 0 days	100 %
No Show	100 %

 

If We Change or Cancel Your Holiday

We have built our reputation upon fulfilling our obligations. However, occasionally we have to make changes to and correct errors and other details in the web site or brochure both before and after bookings have been confirmed and cancel confirmed bookings.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after the date the balance of the cost of your holiday must be paid where you have failed to make all payments due in full and on time, or where we are forced to do so as a result of "force majeure" as defined below.

Most changes are minor, but occasionally, we have to make a "Major change" that includes a change of your holiday accommodation, or a change to a lower priced accommodation than originally booked. If we have to change your accommodation for any reason we will always do our best to provide an alternative of at least a similar or better standard to that booked.

If we have to make a major change or cancel we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

a. Accepting the changed arrangements, or

b. Modify your booking with another holiday property from us at the advertised current selling price,

c. Cancelling, in which case you will receive a full and quick refund of all monies you have paid to us.

The above options are not available where any change is a minor one. You must tell us which of the above options you wish to take within seven days of being told of the major change or cancellation (or within 48 hours if you are told four weeks or less before departure).

If we do not hear from you within this period of time, we are entitled to assume that you wish to accept the changed arrangements (for major changes) or to accept the cancellation and receive a full refund of all monies paid to us (for cancellations).

Compensation payments or refunds will not be made where the changes are caused by situations under the heading "force majeure", such as war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, epidemics, health risks, technical problems to transport, closure or congestion of airports, stations or ports, cancellations or changes of schedules by carriers ceasing to operate due to adverse weather conditions or other reasons and similar events outside our control or where we cancel because you have failed to make payments due in full and on time.

Compensation is per holiday booking depending on the period before scheduled departure within which a major change or booking cancellation notified to you. These payments do not apply to clients who have booked a special offer or late availability holiday.

 

Change/Cancellation Notified	Compensation
More than 56 days	0€ (£0)
55 to 43 days	40€ (£20)
42 to 29 days	60€ (£30)
28 to 15 days	80€ (£40)
14 or less	100€ (£50)

 

Very rarely, we may be forced by "force majeure" to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we receive refunds from our suppliers), pay compensation or meet any costs or expenses you incur as a result.

On rare occasions the accommodation we have reserved for you may not be available on your arrival owing to an incident or occurrence outside our control in respect of which we may not have been notified in time to advise you before your departure. If this occurs we will endeavour to provide an accommodation of equivalent standard in the same resort area. If we are unable to do so and the only available accommodation is of a lower standard we will refund the difference in price together with a compensation payment of 100€ (£50) per holiday booking.

If You Have a Complaint

In the unlikely event that you have a complaint whilst on holiday, you must inform our local agent or representative and the supplier of the services in question (e.g.: hotel, key holder, reception, property supplier, etc) so the matter can be resolved on the spot. It is always easier to sort things out on the spot, when your representative can see and understand the exact nature of the problem.

If you are not completely satisfied with the solution offered or provided, you should immediately make this known in writing by completing the Incident Report Form, which should be requested from our agent or representative. This form should be immediately handed to our agent or representative who will then convey the contents to our head office.

We shall try to resolve the matter and if appropriate, we will confirm in writing any solutions as agreed. If you remain dissatisfied, you must write to us within 28 days of your return giving full details of your complaint. If you do not give us the opportunity to resolve any problem in the spot by reporting it to the supplier and the company representative immediately, then we may not be able to deal positively with any complaint on your return.

For claims which do not involve death, injury or illness, we regret we cannot accept liability if the complaint or claim is not notified entirely in accordance with our complaints procedure as set out above.

Third Party Liabilities

In the event that your booking with 7 Spain involves the use of services from a third party e.g. a flight, ticket, hospitality then the liability associated with your booking will be based on the value of the pre-payment made to a third party as part of the booking in order to confirm these services. These terms associated with this genre of booking are available on request and are outside 7 Spain's standard booking terms.

Force Majeure

The performance of this Agreement by either party is subject to acts of God, war, government action or decree, disaster, strikes (other than strikes by our staff), riot or civil disorder, acts of terrorism, curtailment of transportation facilities (to the extent such curtailment was beyond our reasonable control), inclement weather, or other emergencies beyond the affected party's control making it illegal or impossible to provide or take up the contracted services.

In the event that performance of this Agreement is not possible by reason of Force Majeure, neither party shall be deemed to be in breach of the terms of this Agreement and neither party shall then be obligated in any manner to the other with respect to such performance. Compensation will not be payable by either party. To the extent we recover monies from our services providers (including the hotels) or insurance we will refund such monies to you.

Governing Law

Your Confirmation and these Terms and Conditions shall be governed by, and construed in accordance with, the laws of Spain (without giving effect to principles of conflict of law thereof). In any proceeding brought under or arising out of this agreement the parties consent to the jurisdiction of the courts within Spain and further consent to service of process by any means authorised by applicable Spanish laws.

Change to this Conditions

No employee or representative of this company has the authority to verbally vary these terms and conditions, or information within this brochure, or company literature, or to enter into verbal agreements with customers of this company. Information contained within any company literature, including this brochure, can be only be varied where you have received written confirmation indicating as such from an employee of this company.

Any changes to this Policy will be either posted on our web site(s), made available on request or supplied with your next booking with us.